All products can be arranged to be picked up from our premise, providing you supply proof of the purchase. These costs will reflect in the shopping cart at the time of purchase. Delivery costs are dictated by the courier service we use at the time. Some countries prohibit the importation of liquor without a license, and some prohibit the transport of liquor in the postal system. 33 Randell Street, MANNUM 5238, South Australia, Australia.įor international orders on our website please first request a quote for delivery. This may take up to 10 working days to appear as cleared funds. We will credit the card used at the time of purchase via our merchant facility. All returns must have proof of purchase such as a paper receipt issued directly by us or a bank statement showing the amount charged to your account. We remind customers to choose products carefully before placing an order. Special promotional items that are not defective cannot be returned for any reason. Returns must be sent prepaid and insured for the full price by a traceable carrier to us. The customer is responsible for all shipping and handling charges. Before returning an item, please email Roylancer Distillery Co. The products must be unopened and in their original packaging, with the seals intact. NOTE: Acceptance of delivery voids any liability to the freight company and Roylancer Distillery. We reserve the final right to issue a refund or credit.ĭamaged Goods on Delivery It is the customer's responsibility to check the packaging when items are delivered and not ‘sign off if the packaging is damaged. In such cases, contact Roylancer Distillery Co in writing detailing the manner of the purchase and the reason/s requesting a refund. Refunds in such an instance should be dealt with by the distributor unless the product is faulty. Roylancer Distillery Co will not provide a refund for goods or services purchased by an outside representative or agent, such as a distributor. You must also show evidence of the purchase, either through a record of funds deducted from your bank account or issuing card by Roylancer Distillery Co, or a paper invoice/receipt issued by Roylancer Distillery Co. Refunds are at the discretion of Roylancer Distillery Co and must be requested within 30 Days in writing. Exchanges and refunds can only be given where goods are faulty, wrongly described, or different from the product purchased. We do not refund or exchange goods if you simply change your mind or make a wrong decision. ![]() ![]() We also reserve the right to refuse service at any time. reserves the right to request identification to verify your age at any time. People under the age of 18 years cannot purchase any alcoholic beverages. You must be 18 years or older to use our website (Australia), or (if outside Australia) of the legal minimum drinking age in your state, province, or country.
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